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Freshdesk for G Suite description
Freshdesk is a customer support platform designed to help businesses of all sizes manage customer interactions across multiple channels, including phone, email, chat, and social media. It aims to simplify and streamline customer support processes. Freshdesk offers features such as ticket management, automation, and reporting to help businesses resolve customer issues efficiently. It integrates with Google Workspace, allowing businesses to leverage their existing Google tools.
Who is Freshdesk for G Suite best for
Freshdesk for G Suite is a customer support solution ideal for small to medium-sized businesses leveraging Google Workspace. Users praise its seamless Google integration, user-friendly interface, and efficient ticket management. However, some users have noted limitations in G Suite app support and occasional notification delays. If your business relies heavily on G Suite and needs a streamlined customer support platform, Freshdesk might be the right fit.
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Best for small to medium-sized businesses using Google Workspace.
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Suitable for businesses seeking streamlined customer support within their existing G Suite.
Freshdesk for G Suite features
Supported Freshdesk allows businesses to manage customer interactions across various channels like phone, email, chat, and social media. |
Supported Freshdesk offers ticket management features to help businesses organize, track, and manage customer issues and requests efficiently. |
Supported Freshdesk provides automation features to streamline customer support processes. |
Supported Freshdesk offers reporting capabilities to help businesses analyze customer support performance. |
Supported Freshdesk integrates with Google Workspace, allowing businesses to use their existing Google tools seamlessly. |
Supported Freshdesk features Freddy AI Agent, an AI-powered customer service agent that provides autonomous, 24/7 service. |
Freshdesk for G Suite reviews
We've summarised 27 Freshdesk for G Suite reviews (Freshdesk for G Suite G2 reviews) and summarised the main points below.
- Easy single sign-on with Google Workspace.
- Seamless ticket and task allocation.
- User-friendly interface and easy navigation.
- Helpful dashboard view for quick action and performance monitoring.
- Efficient internal communication within the platform.
- Limited G Suite app support.
- Formatting text within tickets is difficult.
- Occasional delays in email notifications.
- Difficult setup process, especially for live chat integration.
- Reports data can be inconsistent or outdated.
Freshdesk for G Suite pricing
The commentary is based on 3 reviews from Freshdesk for G Suite G2 reviews.
All plans include ticketing, customer portal, and multilingual conversations. The Free plan is limited to two agents. The Growth plan adds reports. The Pro plan adds customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms. The Pro + AI Copilot Bundle includes all Pro plan features and the Freddy AI Copilot add-on. The Enterprise plan adds audit logs, approval workflows, skills-based assignments, and additional security features.
See the Freshdesk for G Suite pricing page.
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Freshdesk for G Suite has a free plan.
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Freshdesk for G Suite has a free trial.
Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support.
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Designed for small teams of up to two users. The plan includes all of the basics, such as ticketing, knowledge base, and pre-built reports, to increase agent productivity and support customers efficiently.
Freshdesk for G Suite alternatives
Freshworks Customer Service SuiteUnified customer service platform for effortless support and happy customers.Read more
Freddy CopilotAI-powered assistant automating tasks and insights for support, sales, and IT.Read more
Freshworks Customer Service SuiteUnified customer service platform for effortless support and happy customers.Read more
Freshdesk for G Suite FAQ
Freshdesk for G Suite is a customer support platform that integrates with Google Workspace. It allows businesses to manage customer interactions across various channels, automate workflows, and improve team collaboration, all within a familiar G Suite environment. It's ideal for small to medium-sized businesses using G Suite.
What is Freshdesk for G Suite and what does Freshdesk for G Suite do?
Freshdesk for G Suite is a customer support platform that integrates with Google Workspace. It allows businesses to manage customer interactions across various channels, automate workflows, and improve team collaboration, all within a familiar G Suite environment. It's ideal for small to medium-sized businesses using G Suite.
Freshdesk for G Suite integrates seamlessly with Gmail and other Google Workspace apps, enabling streamlined communication and efficient ticket management directly within your existing G Suite environment. However, users have noted limited support for some G Suite apps.
How does Freshdesk for G Suite integrate with other tools?
Freshdesk for G Suite integrates seamlessly with Gmail and other Google Workspace apps, enabling streamlined communication and efficient ticket management directly within your existing G Suite environment. However, users have noted limited support for some G Suite apps.
Top alternatives to Freshdesk for G Suite include Streak, Freshworks Customer Service Suite, NetHunt CRM, and Zendesk Support Suite. These options offer similar features like email integration, CRM functionalities, and streamlined customer support tools, often within the Gmail environment.
What the main competitors of Freshdesk for G Suite?
Top alternatives to Freshdesk for G Suite include Streak, Freshworks Customer Service Suite, NetHunt CRM, and Zendesk Support Suite. These options offer similar features like email integration, CRM functionalities, and streamlined customer support tools, often within the Gmail environment.
Yes, Freshdesk for G Suite is a legitimate customer support platform. It integrates with Google Workspace and offers features like ticket management and automation. While setup, especially for live chat, can be difficult, many users appreciate its ease of use and single sign-on capabilities.
Is Freshdesk for G Suite legit?
Yes, Freshdesk for G Suite is a legitimate customer support platform. It integrates with Google Workspace and offers features like ticket management and automation. While setup, especially for live chat, can be difficult, many users appreciate its ease of use and single sign-on capabilities.
Freshdesk for G Suite pricing starts with a free plan. Paid plans are Growth at $15/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month. A free trial is available. Freddy AI add-on pricing is not provided.
How much does Freshdesk for G Suite cost?
Freshdesk for G Suite pricing starts with a free plan. Paid plans are Growth at $15/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month. A free trial is available. Freddy AI add-on pricing is not provided.
Users appreciate Freshdesk for G Suite's easy G Suite integration, helpful dashboard, and efficient internal communication. However, some users mention limited G Suite app support, difficulties with formatting text within tickets, and occasional email notification delays.
Is Freshdesk for G Suite customer service good?
Users appreciate Freshdesk for G Suite's easy G Suite integration, helpful dashboard, and efficient internal communication. However, some users mention limited G Suite app support, difficulties with formatting text within tickets, and occasional email notification delays.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.