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Freshworks Customer Service Suite description
Freshworks Customer Service Suite, also known as Freshdesk Omni, is a customer service software solution designed to help businesses of all sizes manage customer interactions. It offers a range of tools, including AI-powered chat, ticketing, and automation, all accessible through a single platform. Freshdesk Omni aims to streamline customer service operations, improve efficiency, and enhance customer satisfaction through features like customizable workflows and reporting and analytics. It is designed to be user-friendly and integrate with other business applications.
Who is Freshworks Customer Service Suite best for
Freshworks Customer Service Suite (Freshdesk Omni) is great for businesses looking to manage customer interactions. We find that its AI, ticketing, and automation tools help streamline operations and improve customer satisfaction. Users appreciate the customizable workflows and reporting. It is also user-friendly and integrates with other apps.
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Perfect for SMBs (1-1000 employees) seeking to centralize customer interactions and boost agent efficiency.
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Suited for Software, IT & Telecommunications seeking streamlined support and enhanced customer experience across channels.
Freshworks Customer Service Suite features
Supported Freddy AI Copilot: Freddy AI Copilot is an ever-present assistant that can offer replies, propose solutions, and provide an overview of events. |
Supported Automation: Seamlessly integrate rich app integrations through APIs with current systems to enable automated data synchronization and exchange. |
Supported Single source of truth: Boost the efficiency of agents by providing them with the ability to customize their service in real time. Access all customer engagements across various platforms in a single location. |
Supported Reporting and analytics: Using reporting and analytics, you can gain insights into your support performance with detailed reporting and analytics, helping you make data-driven decisions for improvement and achieve customer satisfaction. |
Supported Helpdesk Ticketing System: Helpdesk ticketing system to streamline customer conversations across different channels like email, chat, phone, and social media into a single platform and creates a centralized hub for managing and resolving customer issues. |
Supported Self-Service Portals: Provides self-service options such as a knowledge base, FAQs, and community forums where customers can find answers to their questions and resolve issues on their own, reducing the workload on support agents. |
Supported Chatbots: Enables businesses to build a chatbot to automate conversations and handle frequently asked questions, freeing up human agents to focus on more complex inquiries. |
Supported Integrations: Allows seamless integration with other business tools such as CRM, marketing automation, and e-commerce platforms, providing a unified view of the customer and enabling efficient data flow across departments. |
Freshworks Customer Service Suite pricing
See the Freshworks Customer Service Suite pricing page.
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Freshworks Customer Service Suite has a free trial.
Omnichannel engagement, intelligent chatbots and robust ticketing across web, SMS, messaging and email.
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more.
Freshworks Customer Service Suite alternatives
Freshworks Customer Service SuiteUnified customer service platform for effortless support and happy customers.Read more
Freddy CopilotAI-powered assistant automating tasks and insights for support, sales, and IT.Read more
Freshworks Customer Service Suite FAQ
Freshworks Customer Service Suite (Freshdesk Omni) is an omnichannel customer service platform. We find it helps businesses manage customer interactions through AI-powered chat, ticketing, automation, and a unified platform. It streamlines workflows, improves efficiency, and boosts customer satisfaction.
What is Freshworks Customer Service Suite and what does Freshworks Customer Service Suite do?
Freshworks Customer Service Suite (Freshdesk Omni) is an omnichannel customer service platform. We find it helps businesses manage customer interactions through AI-powered chat, ticketing, automation, and a unified platform. It streamlines workflows, improves efficiency, and boosts customer satisfaction.
We find Freshworks Customer Service Suite integrates seamlessly with various business tools through APIs. This allows for automated data synchronization with your current CRM, marketing automation, and e-commerce platforms. It creates a unified view of the customer and efficient data flow.
How does Freshworks Customer Service Suite integrate with other tools?
We find Freshworks Customer Service Suite integrates seamlessly with various business tools through APIs. This allows for automated data synchronization with your current CRM, marketing automation, and e-commerce platforms. It creates a unified view of the customer and efficient data flow.
We find that Freshworks Customer Service Suite (formerly Freshdesk Omni) competes with products like Zendesk, HubSpot Service Hub, and Salesforce Service Cloud. These alternatives offer similar customer service functionalities, including ticketing, automation, and reporting.
What the main competitors of Freshworks Customer Service Suite?
We find that Freshworks Customer Service Suite (formerly Freshdesk Omni) competes with products like Zendesk, HubSpot Service Hub, and Salesforce Service Cloud. These alternatives offer similar customer service functionalities, including ticketing, automation, and reporting.
Yes, Freshworks Customer Service Suite is a legitimate product. It's a widely used customer service platform with generally positive reviews, especially among small to medium-sized businesses. We find it's a safe and reliable option for businesses seeking to improve customer support operations.
Is Freshworks Customer Service Suite legit?
Yes, Freshworks Customer Service Suite is a legitimate product. It's a widely used customer service platform with generally positive reviews, especially among small to medium-sized businesses. We find it's a safe and reliable option for businesses seeking to improve customer support operations.
Freshworks Customer Service Suite offers plans starting at $348/agent/year for Growth, $828/agent/year for Pro, and $1308/agent/year for Enterprise. They also offer add-ons like Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights, but pricing isn't publicly available. A free trial is available.
How much does Freshworks Customer Service Suite cost?
Freshworks Customer Service Suite offers plans starting at $348/agent/year for Growth, $828/agent/year for Pro, and $1308/agent/year for Enterprise. They also offer add-ons like Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights, but pricing isn't publicly available. A free trial is available.
We find that Freshworks Customer Service Suite's customer service receives mixed reviews. While the software is generally considered user-friendly and efficient, the support can be slow and inefficient, with lengthy resolution times and multiple agents involved for different issues.
Is Freshworks Customer Service Suite customer service good?
We find that Freshworks Customer Service Suite's customer service receives mixed reviews. While the software is generally considered user-friendly and efficient, the support can be slow and inefficient, with lengthy resolution times and multiple agents involved for different issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.