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Neo description
Neo is an AI-powered software designed specifically for IT service desks and managed service providers. It aims to help these teams resolve IT tickets faster and improve customer satisfaction by automating tasks and offering intelligent suggestions. This can lead to a reduction in workload for IT support staff.
Who is Neo best for
Neo is an AI-powered IT service desk solution for businesses of all sizes. It offers 24/7 support, network monitoring, threat detection, and cloud management. Neo helps automate tasks, improve customer satisfaction, and reduce IT workload, making it an ideal partner for businesses seeking operational excellence and cost optimization.
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Ideal for small, medium, and large businesses seeking a long-term IT partner.
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Caters to various industries needing IT solutions and support, from healthcare to finance.
Neo features
Supported Neo's IT Service Desk offers continuous support and assistance for IT issues. |
Supported Neo's NOC as a Service offers continuous network monitoring and proactive maintenance. |
Supported Neo's Managed SOC Services provide real-time threat detection and response for enhanced cybersecurity. |
Supported Neo's Cloud Management service ensures expert oversight and support for clients' cloud environments. |
Supported Neo offers DBA as a Service, focusing on maintaining and optimizing database systems. |
Supported Neo's NOC as a Service provides continuous monitoring, efficient management, and proactive maintenance. |
Supported Neo's Azure Management service empowers businesses to leverage and optimize their Azure presence. |
Neo alternatives
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Neo FAQ
Neo is an AI-powered platform designed for IT service desks and managed service providers. It automates tasks, provides intelligent suggestions, and offers 24/7 support, including cloud management and cybersecurity solutions, to resolve IT tickets faster and improve customer satisfaction.
What is Neo and what does Neo do?
Neo is an AI-powered platform designed for IT service desks and managed service providers. It automates tasks, provides intelligent suggestions, and offers 24/7 support, including cloud management and cybersecurity solutions, to resolve IT tickets faster and improve customer satisfaction.
Neo integrates with various cloud environments, particularly Azure, enabling streamlined management and optimization. It also supports integrations for network monitoring, threat detection, and database administration, enhancing its comprehensive IT service management capabilities.
How does Neo integrate with other tools?
Neo integrates with various cloud environments, particularly Azure, enabling streamlined management and optimization. It also supports integrations for network monitoring, threat detection, and database administration, enhancing its comprehensive IT service management capabilities.
Alternatives to Neo include Rezolve.ai for AI-powered IT and HR support, Thread for chat-first help desk automation, and Orchestry for Microsoft 365 workflow streamlining. Other competitors like LicenseSpring focus on software licensing, while Retriever specializes in remote laptop retrieval.
What the main competitors of Neo?
Alternatives to Neo include Rezolve.ai for AI-powered IT and HR support, Thread for chat-first help desk automation, and Orchestry for Microsoft 365 workflow streamlining. Other competitors like LicenseSpring focus on software licensing, while Retriever specializes in remote laptop retrieval.
Neo appears to be a legitimate IT service and support provider. They offer 24/7 support, network monitoring, and cloud management. With positive growth trends and decent ratings, Neo seems safe for businesses seeking IT solutions.
Is Neo legit?
Neo appears to be a legitimate IT service and support provider. They offer 24/7 support, network monitoring, and cloud management. With positive growth trends and decent ratings, Neo seems safe for businesses seeking IT solutions.
Neo's pricing is not publicly available. Contact Neo directly to obtain product pricing details and determine if Neo is worth the investment for your needs.
How much does Neo cost?
Neo's pricing is not publicly available. Contact Neo directly to obtain product pricing details and determine if Neo is worth the investment for your needs.
There is no information available about Neo's customer service based on user reviews. However, they offer 24/7 IT support as a key feature, which may indicate a commitment to customer service.
Is Neo customer service good?
There is no information available about Neo's customer service based on user reviews. However, they offer 24/7 IT support as a key feature, which may indicate a commitment to customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.