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NUACOM description
NUACOM is a cloud-based phone system designed for modern businesses, particularly sales and customer service teams. It offers a range of features including call routing, CRM integration, voicemail-to-email, call recording, and analytics. NUACOM aims to enhance sales calls, streamline customer support, and improve team productivity, all while offering flexible and scalable solutions suitable for remote and in-office teams.
Who is NUACOM best for
NUACOM is a cloud-based phone system that we find is ideal for businesses with sales and customer service teams. User reviews highlight NUACOM's advanced call management, user-friendly interface, and exceptional customer service. It offers features such as call routing, CRM integration, and call recording. We've noticed that users appreciate its flexibility and scalability, making it suitable for both small and large organizations, though some have reported occasional lag and softphone issues.
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Perfect for companies with 1-1000 employees seeking reliable, cloud-based communication solutions to streamline sales and customer service.
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In our experience, NUACOM is an excellent fit for businesses in the healthcare, wellness, and pharmaceutical industries looking to improve team productivity.
NUACOM features
Supported Call Routing and IVR: Call Routing and IVR: Effortlessly configure routing rules and interactive voice response (IVR) systems to ensure callers are directed to the appropriate team seamlessly on their initial attempt. |
Supported CRM and Helpdesk Integrations: CRM and Helpdesk Integrations: Integrate Nuacom with your CRM or Helpdesk for centralised activity, automate call logging, and maintain a comprehensive 360-degree view of your data at all times. |
Supported Voicemail to Email: Voicemail to Email: Voicemail-to-Email converts voicemail messages into email notifications, enabling users to read their messages conveniently instead of listening to them. |
Supported Crystal-Clear Calls: Crystal-Clear Calls: Reliable, high-quality audio every time, solving the problem of constant call drops and poor reliability. |
Supported Local Numbers Made Easy: Local Numbers Made Easy: Instantly activate numbers in 60+ countries, addressing the difficulty of securing local numbers in key markets. |
Supported Plug & Play Integrations: Plug & Play Integrations: Connect with your CRM and tools in minutes, resolving the issue of messy, time-consuming setup with limited tracking. |
Supported Built for Simplicity: Built for Simplicity: Intuitive design your team can master from day one, countering complex systems that slow your team down. |
Supported Smart Analytics: Smart Analytics: Get AI-driven call insights, no effort required, addresses the issue of manual call reviews with little to no actionable data. |
Supported NUACOM AI: NUACOM AI: NUACOM AI provides call transcription, emotion and sentiment analysis, key point extraction, call summary, and talk time indicator. |
Supported Call Recording: Call Recording: Records calls for quality monitoring, compliance, and training purposes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
NUACOM reviews
We've summarised 124 NUACOM reviews (NUACOM G2 reviews) and summarised the main points below.
- Exceptional customer service consistently praised.
- Seamless porting process with minimal downtime.
- User-friendly interface and easy navigation.
- Advanced call management features like call recording, call queues and voicemail transcription.
- Flexible and scalable solution suitable for both small businesses and larger organizations.
- Some users report issues with the softphone functionality.
- Occasional reports of lag on the platform.
- Some users found the initial setup process slightly confusing.
- Limited information available about integrations with CRM systems like Streak.
- Some complaints about the lack of an SMS feature for receiving text messages.
NUACOM pricing
The commentary is based on 19 reviews from NUACOM G2 reviews.
We find NUACOM's pricing to be generally well-received, with many users highlighting its competitive cost and excellent value. Some users mention that it can be pricey when scaling up, but many feel the features and customer support justify the cost.
Users sentiment
See the NUACOM pricing page.
Includes free local number for each user, free desktop & mobile app, virtual queue, group extensions and ring strategies, call reports & analytics, and 30+ other calling features and add-ons.
Includes all features of the Essentials plan plus unlimited mobile & landline calls, IVR with auto-attendant and voice menu, opening hours, CRM integration, automated call recording, personalized onboarding and training, custom time-based rules, text-to-speech announcements, data retention policy, call auto-tagging, SSO, and 40+ other calling features and add-ons.
Includes all features of the Unlimited plan plus advanced call reporting, live calls wallboard, live call coaching, queues log in/log out, queue position announcement, queue call back request, after-call wrap-up time, CRM/Helpdesk integrations, mix & match subscriptions, multi-site solution, custom reporting, API developer support, SLA, dedicated account manager, auto dialer, softphone announcements, and 40+ other calling features and add-ons.
NUACOM alternatives
Ubona Contact Center SolutionAI-powered customer interactions for efficient, secure communication.Read more
MCUBE Contact Center SolutionStreamlines customer calls, boosts agent efficiency, and sharpens insights.Read more
Caller DeskStreamlines phone communication, boosts efficiency, and offers insightful analytics.Read more
NUACOM FAQ
We find that NUACOM is a cloud-based phone system ideal for sales and customer service teams. It offers features like call routing, CRM integrations, and call recording to boost productivity. In our experience, it's a flexible solution for modern businesses seeking better communication.
What is NUACOM and what does NUACOM do?
We find that NUACOM is a cloud-based phone system ideal for sales and customer service teams. It offers features like call routing, CRM integrations, and call recording to boost productivity. In our experience, it's a flexible solution for modern businesses seeking better communication.
NUACOM offers plug-and-play integrations with various CRM and helpdesk tools, allowing for streamlined data management. It also features integrations designed to enhance productivity and provide a central hub for all communication and customer data. More specific information on integration partners isn't readily available.
How does NUACOM integrate with other tools?
NUACOM offers plug-and-play integrations with various CRM and helpdesk tools, allowing for streamlined data management. It also features integrations designed to enhance productivity and provide a central hub for all communication and customer data. More specific information on integration partners isn't readily available.
We find that NUACOM's main competitors include VoIPstudio, CallHippo, KrispCall, Intulse, Vonix, and Caller Desk. These alternatives offer similar features like call management, virtual numbers, and integrations, catering to businesses seeking enhanced communication solutions.
What the main competitors of NUACOM?
We find that NUACOM's main competitors include VoIPstudio, CallHippo, KrispCall, Intulse, Vonix, and Caller Desk. These alternatives offer similar features like call management, virtual numbers, and integrations, catering to businesses seeking enhanced communication solutions.
We find NUACOM to be a legitimate and reliable cloud-based phone system. With largely positive reviews and a strong growth trajectory, it appears to be a safe and worthwhile option for businesses seeking enhanced communication tools. However, we always recommend doing your own thorough research before committing to any new software.
Is NUACOM legit?
We find NUACOM to be a legitimate and reliable cloud-based phone system. With largely positive reviews and a strong growth trajectory, it appears to be a safe and worthwhile option for businesses seeking enhanced communication tools. However, we always recommend doing your own thorough research before committing to any new software.
NUACOM offers three paid plans: Essentials at $9.99/user/month, Unlimited at $24.99/user/month, and Enterprise at $34.99/user/month. They also have several add-ons like Fax2Email and NUACOM AI, but pricing isn't specified. There's no free trial or free plan available.
How much does NUACOM cost?
NUACOM offers three paid plans: Essentials at $9.99/user/month, Unlimited at $24.99/user/month, and Enterprise at $34.99/user/month. They also have several add-ons like Fax2Email and NUACOM AI, but pricing isn't specified. There's no free trial or free plan available.
We find NUACOM's customer service to be generally positive. Users frequently praise the helpfulness and efficiency of the support team, particularly during the onboarding process. While some have experienced inconsistencies, the overall sentiment towards their customer service is favorable.
Is NUACOM customer service good?
We find NUACOM's customer service to be generally positive. Users frequently praise the helpfulness and efficiency of the support team, particularly during the onboarding process. While some have experienced inconsistencies, the overall sentiment towards their customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.