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Freshdesk Customer Success description
Freshdesk Customer Success is a software platform designed to help businesses, particularly those operating in the B2B space, get more value from their customer relationships. It aims to give your teams the tools they need to improve customer retention and achieve better business outcomes. Freshdesk Customer Success forms part of the wider Freshworks product suite and focuses on making customer interactions smoother and more successful.
Who is Freshdesk Customer Success best for
We find that Freshdesk Customer Success is an excellent solution for businesses seeking to improve customer relationships and retention. It is a great fit for B2B companies across various sizes. We've observed that it’s especially beneficial for those in the Software, IT, and Telecommunications industries, where maintaining strong client relationships is critical for sustained growth..
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Freshdesk Customer Success shines for businesses of all sizes, but it’s particularly impactful for scaling SMB to enterprise companies.
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In our experience, Freshdesk Customer Success sees the best traction with Software, IT, and Telecommunications businesses.
Freshdesk Customer Success features
Supported Customer Service Software: Provides customer service software solutions. |
Supported IT Service Management: Offers IT service management solutions. |
Supported CRM Software: Provides customer relationship management (CRM) software. |
Supported AI-Powered Tools: Offers AI-powered tools for enhanced productivity. |
Supported Unified Platform: Delivers an all-in-one platform, Freshdesk Omni. |
Supported Marketing Automation: Offers marketing automation solutions. |
Freshdesk Customer Success pricing
The commentary is based on 1 reviews from Freshdesk Customer Success G2 reviews.
We find Freshdesk Customer Success to be affordably priced, making it a good value. Users appreciate its ease of use and clean interface, and haven't reported any significant pricing complaints.
See the Freshdesk Customer Success pricing page.
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Freshdesk Customer Success has a free plan.
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Freshdesk Customer Success has a free trial.
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freshdesk Customer Success alternatives
Freddy CopilotAI-powered assistant automating tasks and insights for support, sales, and IT.Read more
Freshdesk Customer Success FAQ
Freshdesk Customer Success helps businesses, especially B2B companies, build stronger customer relationships. We find it provides tools to improve customer retention and achieve better business outcomes through streamlined interactions as part of the Freshworks suite.
What is Freshdesk Customer Success and what does Freshdesk Customer Success do?
Freshdesk Customer Success helps businesses, especially B2B companies, build stronger customer relationships. We find it provides tools to improve customer retention and achieve better business outcomes through streamlined interactions as part of the Freshworks suite.
Freshdesk Customer Success integrates with other Freshworks products like Freshdesk and Freddy Copilot. It also connects with various business tools through platforms like Uniware ERP, expanding its functionalities and data sharing capabilities.
How does Freshdesk Customer Success integrate with other tools?
Freshdesk Customer Success integrates with other Freshworks products like Freshdesk and Freddy Copilot. It also connects with various business tools through platforms like Uniware ERP, expanding its functionalities and data sharing capabilities.
We find that Freshdesk Customer Success competes with products like Ecosystems, Freshdesk, Freddy Copilot, Uniware ERP, 180ops, and Acqueon. These alternatives offer similar functionalities such as customer success management, support, and sales automation.
What the main competitors of Freshdesk Customer Success?
We find that Freshdesk Customer Success competes with products like Ecosystems, Freshdesk, Freddy Copilot, Uniware ERP, 180ops, and Acqueon. These alternatives offer similar functionalities such as customer success management, support, and sales automation.
Freshdesk Customer Success is a legitimate product offered by Freshworks. It's a safe and reliable platform with generally positive ratings on G2 and Glassdoor, and we believe it's worth considering if you're looking to improve customer relationships.
Is Freshdesk Customer Success legit?
Freshdesk Customer Success is a legitimate product offered by Freshworks. It's a safe and reliable platform with generally positive ratings on G2 and Glassdoor, and we believe it's worth considering if you're looking to improve customer relationships.
Freshdesk Customer Success offers a free plan, and three paid plans: Growth at $15/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month. They also have AI add-ons with varying pricing. A free trial is available.
How much does Freshdesk Customer Success cost?
Freshdesk Customer Success offers a free plan, and three paid plans: Growth at $15/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month. They also have AI add-ons with varying pricing. A free trial is available.
We find Freshdesk Customer Success's customer service to be generally well-regarded. Users appreciate the robust features, user-friendly interface, and helpful support team. While some mention occasional login issues and lag, the overall sentiment towards the customer service is positive.
Is Freshdesk Customer Success customer service good?
We find Freshdesk Customer Success's customer service to be generally well-regarded. Users appreciate the robust features, user-friendly interface, and helpful support team. While some mention occasional login issues and lag, the overall sentiment towards the customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.